Warranty claim

Submit an RMA

A device does not work as promised, or does not match its description? Fill in the form below. You receive an RMA number straight away, together with a returns note to print and put in the parcel.

Before you start

Three things that speed up the claim

The invoice to hand

Invoice or order number and the date. With those we find the device in our test history and can see what was measured when it left us.

One identifier per device

IMEI for smartphones, serial number for tablets, watches and notebooks. Without an identifier we cannot match the device — listing devices by model alone does not work.

The fault in one sentence

“Does not charge, not even with another cable” tells us more than “faulty”. And: technical or cosmetic? That decides which test route the device takes.

Form

Details of the claim

Company Contact person

E-mail Phone (optional)

Invoice or order number Document date (optional)

Devices affected

A lot of devices? Upload an Excel or CSV file and the rows fill themselves in. Four columns are needed: Model, IMEI or serial number, Type (technical, cosmetic, wrong item, missing) and Fault. A header row is recognised. The file is read in your browser and is not uploaded — only the rows that then stand in the table are submitted.

Choose file

Model	IMEI / serial number	Type	Fault

Remarks (optional) Subject I agree to these details being processed in order to handle the claim. See the privacy notice.

Process

What happens next

Straight away. You get the RMA number and the returns note. Both also reach you by e-mail.
Shipping. Send the device with the note in the parcel. Please pack it well — transport damage is not a warranty case.
Goods-in. We confirm arrival and match the devices to the RMA number.
Testing. We compare the reported fault with the condition recorded when the device left us.
Decision. Replacement, repair or credit — depending on the case and agreed with you.

What the warranty covers

12 months from the invoice date on functional defects that were not present with us or that were not disclosed.

Not covered are transport damage, drop and liquid damage, third-party repairs, and signs of use that match the grade supplied.

The exact terms are set out in our terms and conditions.

Questions

Frequently asked about RMA

Can we report several devices in one RMA?

Yes, and that is the better way. Add as many rows to the form as you need — the devices can then travel together in one parcel.

Who pays the return shipping?

For valid warranty cases we cover the return. If it turns out that there is no defect, we agree the next step with you before any cost arises.

How long does a claim take?

Usually a few working days after arrival. If a device has to stay in operation longer for fault-finding, we come back to you with an estimate.

We have lost the RMA number.

Write to us with the invoice number at info@smd-tech.de — we will find the case.

The device was not bought from you.

Then we cannot provide a warranty. We are happy to buy it, though — that runs through IT purchase.